Frequently Asked Questions

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We have pricing table for you, please check it here
We offer unlimited minor design revisions till you are satisfied for 30 days.
Absolutely No! We charge according to our pricing table and there will be no hidden charges to bug you.
We do not have any tough requirements for digitizing artwork, though the artwork should be clear enough for our digitizer to digitize it properly. We accept JPG, PNG, BMP, TIFF, PSD, CDR, AI and PDF formats.
We can provide you with almost all major machine format which includes Tajima DST, PES, PEC, EXP, CND, HUS, JEF and many more you can check the complete list here
When you submit your order. Your order gets through several different processes. First your order details are audited to make sure all the information you have provided is appropriate. Then a Digitizer is assigned to your order. After digitization of your embroidery file it is sent to quality department for further strict QC process. If you have asked for sewout it will be sent to our embroidery department for sample sewing and otherwise it will be billed and sent to you.
Once your order is ready you will be notified by our automatic mailing system to check the digital proof of your order and make a payment.
Zip file is a collection of multiple files, As we always send you machine file with a PDF printable colorway sheet. We have to zip it and send it to you. To unzip a file it is easy follow the steps: 1) Right click on zip file and click unzip/extract file 2) Follow the instructions to unzip 3) A new folder will be created with the same zip file name and there you will find all your files. If you need any further assistance do not hesitate to contact us
In some cases YES, but we digitize a file particular to the fabric so it is most likely we have to adjust pull and push compensation and density of a design to its fabric but you do not have to worry about it just place an edit request in your Embpunch account and our digitizer will take care of it.
100% of your designs and all the informations are protected with 256 bit Secured Socket Layers according to our policy.
Your design will be available for download for 1 full year guaranteed or we will re digitize it for free.
Our standard turnaround time is 24 hours but we deliver all our files with 12 hrs and in most cases 6 hours. We charge additional $10 for urgent request which is 1-4 hrs.
Absolutely, Once your order is ready you can login and check digital proof and proceed for payment to download your required machine file.