Privacy & Refund Policy
Last updated: June 2026. By using EmbPunch services you agree to the practices described below.
Contents
Privacy Policy
At EmbPunch, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our embroidery digitizing services. By using our website and services, you agree to the practices described in this Privacy Policy.
Information We Collect
Personal Information
Name, email address, phone number, and billing information collected during registration, ordering, or support requests.
User Content
Designs, artwork, and content you upload for digitization. Used solely for providing our services.
Usage Data
Non-personal data including IP address, browser type, and pages visited to help improve our website.
How We Use Your Information
-
To Provide Services
We use your personal information and User Content to process orders, communicate with you, and deliver our embroidery digitizing services.
-
Customer Support
We may use your contact information to provide customer support and address inquiries or issues.
-
Marketing
With your consent, we may send promotional materials and updates. You can opt out of marketing communications at any time.
-
Legal Compliance
We may use and disclose your information as required by law or in response to legal requests.
Data Security
256-Bit SSL Encryption
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Your account and files are stored in a 256-bit SSL secured environment. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites including payment processors (Stripe, PayPal). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before submitting any personal information.
Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child, we will take immediate steps to delete it.
Refund Policy
EmbPunch stands behind the quality of every digitized file we deliver. Our refund policy is designed to be fair — we fix problems first, and if we can't, we refund.
Refund Eligibility
To be eligible for a refund, all of the following must apply:
Reported Within 30 Days
The issue must be reported within 30 days of receiving your completed order.
Error on Our Part
The issue must be a result of incorrect digitization or substantial deviation from your original design specifications.
Refund requests are considered on a case-by-case basis. We always attempt to resolve issues through free revisions before processing a refund.
Refund Process
-
1
Contact Support
Email support@embpunch.com with your order number, a description of the issue, and any supporting documentation or images.
-
2
Review
Our team will review your request within 2 business days and determine eligibility based on our refund criteria.
-
3
Processing
If eligible, refunds are processed within 15 business days to the original payment method used for the order.
Revision Policy
Free unlimited revisions are included with every order until you are completely satisfied with the result — provided the revision request is within the original design specifications.
Additional charges may apply for extensive changes or modifications to the original design request that go beyond the initial brief.
Refund Exclusions
Refunds will not be issued in the following situations:
-
Changes in design preferences after an order has been completed and approved.
-
Errors or issues resulting from incomplete or inaccurate design specifications provided by the customer.
-
Refund requests submitted outside the 30-day timeframe.
Questions About This Policy?
If you have questions or concerns about our Privacy or Refund Policy, contact us directly.
support@embpunch.com