Information We Collect
- a. Personal Information: When you register for an account, place an order, or contact us for support, we may collect personal information such as your name, email address, phone number, and billing information.
- b. User Content: We collect designs, artwork, and other content you upload to our website for digitization. This information is used solely for the purpose of providing our services.
- c. Usage Data: We may collect non-personal information about your interactions with our website, including your IP address, browser type, and pages visited. This information helps us improve our website and services.
How We Use Your Information
- a. To Provide Services: We use your personal information and User Content to process orders, communicate with you, and deliver our embroidery digitizing services.
- b. Customer Support: We may use your contact information to provide customer support and address inquiries or issues.
- c. Marketing: With your consent, we may send you promotional materials and updates about our services. You can opt out of marketing communications at any time.
- d. Legal Compliance: We may use and disclose your information as required by law or in response to legal requests.
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies and Tracking
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.
Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.
Refund Policy for Embpunch.com - Embroidery Digitizing Services
- a. Embpunch.com offers a refund policy for orders that do not meet our service standards or customer expectations. To be eligible for a refund, you must meet the following criteria:
i. You have reported the issue within [Insert Timeframe] of receiving your order.
- ii. The issue with the order is a result of an error on our part, such as incorrect digitization or substantial deviations from your design specifications.
b. Refund requests will be considered on a case-by-case basis.
- a. To request a refund, please contact our customer support team at [Insert Contact Information]. Provide your order number, a description of the issue, and any supporting documentation or images.
- b. Our team will review your request and, if eligible, process the refund within [Insert Timeframe]. Refunds will be issued in the original payment method used for the order.
- a. We understand that minor revisions may be necessary to ensure your complete satisfaction with our digitization services. We offer limited free revisions for orders that do not meet your original design specifications.
- b. Additional charges may apply for extensive revisions or changes to the original design request.
- a. Refunds will not be issued for the following reasons:
- i. Changes in design preferences after an order has been completed.
- ii. Errors or issues resulting from incomplete or inaccurate design specifications provided by the customer.
- iii. Refunds requested outside the specified timeframe.
If you have questions or concerns about our Refund Policy or the eligibility of your order for a refund, please contact us at [email protected]