Privacy & Refund Policy

Privacy & Refund Policy for Embpunch.com - Embroidery Digitizing Services

At Embpunch.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our embroidery digitizing services. By using our website and services, you agree to the practices described in this Privacy Policy.


Information We Collect

  • a. Personal Information: When you register for an account, place an order, or contact us for support, we may collect personal information such as your name, email address, phone number, and billing information.

  • b. User Content: We collect designs, artwork, and other content you upload to our website for digitization. This information is used solely for the purpose of providing our services.

  • c. Usage Data: We may collect non-personal information about your interactions with our website, including your IP address, browser type, and pages visited. This information helps us improve our website and services.


How We Use Your Information

  • a. To Provide Services: We use your personal information and User Content to process orders, communicate with you, and deliver our embroidery digitizing services.

  • b. Customer Support: We may use your contact information to provide customer support and address inquiries or issues.

  • c. Marketing: With your consent, we may send you promotional materials and updates about our services. You can opt out of marketing communications at any time.

  • d. Legal Compliance: We may use and disclose your information as required by law or in response to legal requests.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.


Cookies and Tracking

We may use cookies and similar tracking technologies to collect information about your browsing behavior on our website. You can manage your cookie preferences through your web browser settings.


Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.


Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.


Changes to Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal or regulatory reasons. Any changes will be posted on our website, and the revised Privacy Policy will be effective immediately upon posting.


Contact Information

If you have questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at support@embpunch.com



Refund Policy for Embpunch.com - Embroidery Digitizing Services


Refund Eligibility

  • a. Embpunch.com offers a refund policy for orders that do not meet our service standards or customer expectations. To be eligible for a refund, you must meet the following criteria:
    1. i. You have reported the issue within 30 Days of receiving your order.
    2. ii. The issue with the order is a result of an error on our part, such as incorrect digitization or substantial deviations from your design specifications.

    b. Refund requests will be considered on a case-by-case basis.


Refund Process

  • a. To request a refund, please contact our customer support team at support@embpunch.com, Provide your order number, a description of the issue, and any supporting documentation or images.

  • b. Our team will review your request and, if eligible, process the refund within 15 Days. Refunds will be issued in the original payment method used for the order.


Revision Policy

  • a. We understand that minor revisions may be necessary to ensure your complete satisfaction with our digitization services. We offer limited free revisions for orders that do not meet your original design specifications.

  • b. Additional charges may apply for extensive revisions or changes to the original design request.


Refund Exclusions

  • a. Refunds will not be issued for the following reasons:
    1. i. Changes in design preferences after an order has been completed.
    2. ii. Errors or issues resulting from incomplete or inaccurate design specifications provided by the customer.
    3. iii. Refunds requested outside the specified timeframe.

Contact Information

If you have questions or concerns about our Refund Policy or the eligibility of your order for a refund, please contact us at support@embpunch.com

By using Embpunch.com's services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and Refund Policy.

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